Unisys position

Available and interested candidates should contact Valerie Cummo at
Valerie.Cummo@unisys.com or 407-859-4230.

Incident Management (40%)

Responsibilities include the restoration of normal service operation as
quickly as possible with minimum disruption to the business, thus
ensuring that the best achievable levels of availability and service are
maintained.

* Monitoring the trouble ticket and change request queues.
* Incident detection and recording
* Classification of all incidents
* Investigation and diagnosis
* Resolution and recovery (Service restoration)
* Incident follow-up and closure
* Incident ownership, monitoring, tracking and communication

Problem Management (40%)

Responsible for minimizing the effect on the business of Incidents and
Problems causes by errors in the infrastructure and proactively prevent
the occurrence of these Incidents, Problems and errors.

* Problem identification, classification and recording
* Problem investigation and diagnosis (including escalation to
area SMEs as well as applicable vendor (i.e. SUN Microsystems, IBM, Dell
and HP)
* Error identification, assessment and recording
* Record and communicate error resolution
* Ensure error closure
* Monitoring resolution progress
* Assistance with handling of major Incidents
* Responsible for requests for change (Develop plans to remediate
service interruptions and support trends where applicable following
Change Management procedures).
* Maintain monitoring and notification services with peer teams
* Service improvement initiatives (i.e. Performance tuning, health
check of hardware and software, etc)

Communication (15%)

* Consult and interact with area subject matter experts (SMEs) and
other resources as needed.
* Provide documentation as required by the business area for
quality validation, training, FAQ content, presentations, etc.
* Communicate issues and solutions that may impact the UNIX team
and/or customers.
* Provide monthly accomplishments report to supervisor to be used
to report team accomplishments and for the performance management
process.
* Report indicators of missing deadlines.
* Coordinate with validation coordinator and SME's on associated
documentation.

Innovation/Creativity (5%)

* Demonstrate a high degree of independent creativity in
performing tasks by identifying, proposing and implementing streamlining
activities to reshape processes.
* Provide suggestions for process improvements and/or new ways to
handle tasks
* Apply knowledge to evaluate situations and build/manage checks
to ensure processes are followed.

Skills:

* Solaris 7, 8, 9, 10 experience
* HP-UX 10.20 - 11.x experience
* RedHat Enterprise Linux (Workstation or Advanced Server)
* NIS knowledge
* LDAP knowledge
* Sun hardware knowledge (Enterprise class systems knowledge
preferred)
* Veritas technologies knowledge (filesystem, storage)
* Knowledge of command line editors (vi, etc.)
* Strong written and verbal communication skills
* Quality focused
* Detail oriented
* Good interpersonal skills / ability to work in team environment.

* Self-Management - Ability to work independently and prioritize
work.
* Strong UNIX skills
* Experience with Veritas Volume Manager & Veritas File System
products
* Experience with Veritas High Availability products
* Be flexible when priorities change
* Be able to handle multiple tasks

Education:

5+ Years Relevant Experience Required

Experience/Certification/Requirements:

* LINUX Certification a plus
* Solaris Certification a plus
* HP-UX Certification a plus